Josh D.'s dashboard

Josh D. replied on March 11, 2010 03:57 to the question "CORE" in Hostroute:

Hello,

Yes, unfortunately in order to authenticate yourself, and to see all services up for renewal, you must log into CORE. There is no way around this, and this is the industry standard, and common practice on the Internet.

If you're missing services in CORE, please raise a ticket with us at http://helpdesk.hostroute.net, and someone would be more than happy to sort this out for you.

We can definitely notate what type of service is up for renewal. Thanks for pointing this out. I have created a ticket for my team to add this tomorrow morning.

We're always looking for suggestions on how to make CORE more friendly and usable for you. Is there something in particular you'd like to see us add?

A comment on the question "New CORE account, empty?" in Hostroute:

Go ahead and give me your ticket's ID, and I'll see that it gets sorted. – Josh D., on March 11, 2010 03:39

A comment on the question "New CORE account, empty?" in Hostroute:

If you post the ticket ID, I might be able to move things along for you. Sorry for the delays! – Josh D., on March 11, 2010 03:39

Josh D. replied on March 08, 2010 19:16 to the problem "can't update my domain contact info error 500" in Hostroute:

Hello,

Please try again. Sometimes these errors occur because of issues with the remote registrars, and there isn't much we can do to control it.

Sorry for the trouble you seem to be experiencing!

Josh D. replied on March 08, 2010 13:04 to the question "Renewal" in Hostroute:

Ian,

If you could, please raise a ticket in the "Billing" department at:

http://helpdesk.hostroute.net/

Thanks!

Josh D. marked one of Warren's replies in Hostroute as useful. Warren replied to the problem "Did not receive email of domain information after registration.".

Josh D. replied on March 08, 2010 13:01 to the question "RECOVER USERNAME & PASSWORD" in Hostroute:

Tony,

If you are trying to retrieve the password for your CORE account, you can reset it by going to the following URL and follow the instructions:

https://core.hostroute.com/client/pas...

If you need the password for a single domain once you're inside CORE, go to this domain, and click "Reset Password". This will email you the new password.

Hope this helps!

Josh D. replied on March 08, 2010 13:00 to the question "dns servers" in Hostroute:

Domenic,

You can update your name servers by going to Hostroute CORE (https://core.hostroute.com/) and clicking on the domain in question, then clicking "Modify"

Hope this helps!

Josh D. replied on March 05, 2010 01:50 to the question "The ongoing tradegy of your new billing system - I mean... agghh!!" in Hostroute:

James,

No problem! If you go to the hosting account in CORE (click on the "Hosting Accounts" tab, and then click the domain for the hosting account in question), then click on "Set to Auto Renew", that should do it.

Thanks. Please let me know if there is anything else I can help with.

Josh D. replied on March 05, 2010 01:02 to the question "The ongoing tradegy of your new billing system - I mean... agghh!!" in Hostroute:

James,

Are you sure you activated automatic renewal for the service in question? If you added the credit card, but didn't activate the automatic renewal, then CORE won't automatically renew the service each month.

I hope this helps!

Josh D. replied on March 04, 2010 16:19 to the question "Website running out of space" in Hostroute:

Lisa,

The easiest way would be to upgrade your hosting plan to the next available level. You can do this by logging into CORE:

https://core.hostroute.com/

Once you're in, select the hosting account in question, click on "Change Plan", and then select a new plan with more disk space.

I hope this helps!

A comment on the problem "New domain registration - no account information provided" in Hostroute:

Also, no need to open a help desk ticket if this resolves your issue ;-) – Josh D., on March 03, 2010 14:49

Josh D. replied on March 03, 2010 14:49 to the problem "New domain registration - no account information provided" in Hostroute:

David,

Thanks for letting us know about this! I have resent the welcome email for you.

Josh D. set one of Josh D.'s replies as an official response to "How do I change my contact email address in CORE?" in Hostroute

Josh D. replied on March 03, 2010 14:23 to the question "How do I change my contact email address in CORE?" in Hostroute:

Sean,

You're absolutely right! We have just added the field, and are pushing a fix now. You should see it available in the Edit Profile section in a minute or two. Just refresh the page!

Thanks!

Josh D. replied on March 02, 2010 20:24 to the problem "domain deactivated when we had already paid a month ago" in Hostroute:

David,

Not sure what happened, but it looks like your domain was renewed on the 28th of last month. If you run into any more issues, the fastest way to get a response in times of emergency such as this is to raise a support ticket at:

http://helpdesk.hostroute.net/

Josh D. replied on March 02, 2010 20:21 to the idea "Passenger for Ruby Rails" in Hostroute:

Mitchell,

That's a great idea! I do know that our technical staff are currently in the process, as Mike said, of finding the best way to offer this in the future. Stay tuned to this topic, and we'll let you know what we come up with!

Josh D. started following the idea "Passenger for Ruby Rails" in Hostroute.

Josh D. set one of Josh D.'s replies as an official response to "Where are my passwords?" in Hostroute

Josh D. replied on March 02, 2010 20:18 to the question "Where are my passwords?" in Hostroute:

Peter,

If you log into CORE, go to each of the accounts affected and select "Reset Password", a password will be randomly generated and sent to your email address on file. For security reasons, our customer support reps do not have access to your current passwords.

I hope this helps!