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Domain suspended - no reason given
I have my 'www.redknight.org.uk' domain hosted by you. I pay monthly by credit card - all payments are up-to-date - the last being on 23/12/2009.
But I just found out that my account is suspended and my email is not forwarded.
No reason has been given. Please help me.
Many thanks,
Simon Knights.
My email that is registered with you is 'simonbarron@btinternet.com'
But I just found out that my account is suspended and my email is not forwarded.
No reason has been given. Please help me.
Many thanks,
Simon Knights.
My email that is registered with you is 'simonbarron@btinternet.com'
I’m frustrated
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The company says
this answers the question
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We need a domain name to look into this.
Please enter a support ticket at
http://helpdesk.hostroute.net
The company says
this answers the question
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Inappropriate?Exactly the same thing happened to me this morning... this was the first time I was due to be billed since moving to CORE. To add insult to injury, when I re-activated my site, I was charged significantly more than my old payments.
Not happy!
I’m annoyed that my website disappeaered without warning this morning.
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Inappropriate?Simon,
I've re-sent your login details for CORE, you'll now be able to login and renew your account. I'm going to investigate why the auto-renewal didn't kick in, this is normally because the card failed pre-auth on import.
John- investigating your issue now.
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This answers the question
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Jordan - I still don't have my login details that you re-sent - so I am still unable to access my domain. -
Same problem with account for progressivehealth.ca
ticket entered but not yet responded to. Can't log into portal, domain suspended and everything bouncing -
Inappropriate?John,
I can't seem to track your account down in CORE, can you perhaps put a ticket into the Helpdesk with your details so I can take a look?
Thanks -
Inappropriate?i was e-mailed a few weeks back saying I'd be auto renewed on the 26th, just tried to log in and it turns out i wasn't and my account was suspended. Looks like i wast the only one!
I’m a bit dissapointed, first problem with hostroute
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Inappropriate?Sorry about this, we've got our developers looking at the issue now. We'll update everyone once this bug is resolved.
1 person says
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Is that the same bug that suspended my hosting account last month and has suspended it again this month? (codforum.org.uk)
If you are going to suspend people for non-payment wouldn't it be a good idea to give some advance warning so we could at least sort out the problem before telling the world our account has been suspended? -
Inappropriate?Message for Jordan.
You said ealier that you have re-sent my login details. No sign of them I'm afraid. Can you tell me which email address you sent them too.
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Inappropriate?Mike - we do send out suspension emails and sms's to people before they are suspended. We're investigating this problem at the moment, and will update everyone as soon as we have a fix.
1 person says
this answers the question
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You didn't send me any emails either this month or last month when you suspended the same account. As I've been paying every month since 2004 I get really pissed off at being cut off without notice when the whole problem is your fault anyway.
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Inappropriate?Mike - we acknowledge a potential issue here, and are investigating as fast as possible.
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I know you're looking into the renewal issue, but what about sending the warning emails?
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Inappropriate?We're looking into this also, our logs show emails and sms being sent as they should be, but we're in the process of double checking this for specific customers.
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Inappropriate?IE, CORE is designed to send out suspension warning emails and sms!
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Inappropriate?We've pushed a fix into CORE for this issue. Auto-renewals will now work correctly, assuming that a valid credit/debit card is on file and you've enabled auto-renewal in each particular service.
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Inappropriate?Please help, similar problems, I have paid (twice by the look of it) for my renewal of n9design.net, account was suspended and now has stopped working completely. Email has not worked for last 2 days (via squirrel mail or outlook). My login details will not work for the help desk/support centre and my domain appears for sale. Tried the lost password and it tells me my email address is not registered.
I’m frustrated
1 person says
this answers the question
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Inappropriate?Nick - I've remedied this back in the old Portal system, your account should be available again shortly.
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Inappropriate?Still no luck, i cannot log in to either email or Houstroute!! What is going on I need my emails and my domain STILL says expired!!!!!
I’m very annoyed
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Inappropriate?Please can someone contact me and tell me why my domain is still unregistered and i cannot access my emails. I paid for renewal and the service has not worked. Please can someone have a look at this as I have no other way of contacting you
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Inappropriate?The domain has been renewed and is now online from here.
If you have any issues in the future please enter a support ticket at
http://helpdesk.hostroute.net -
Inappropriate?I would love to but I cannot log into the support helpdesk. It doesn't recognize my details, when i try and reset the password it says my email address is not registered. I can login to the portal only. Domain still says expired and still cannot get my webmail.
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Inappropriate?You need to register for the helpdesk. it is not the same details as your hosting login.
If you open a ticket i can check username and password details -
Inappropriate?Ticket opened. Please have a look and get back to me ASAP as i have been without emails for nearly 2 weeks now
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Inappropriate?Hi Nick,
I have replied to your ticket. It it just a matter of the domain name propagating now. It is online from here. -
Inappropriate?I have the same problem www.holistichealth4u.co.uk and I'm seriously unhappy. I have no mail and I have logged a ticket with support. No website means no customers and no contact with them, I'm losing money. How does it look to my customers when they go to it and it says suspended? I pay annually and my hosting is not up for renewal. To say I'm furious about this which seems to be a bug in the system and nothing to do with me is an understatement. I have had nothing but good experiences with you guys for years, but this is unacceptable.
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Inappropriate?You've been responded to via the Helpdesk. Thanks.
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Inappropriate?I am having similar problems. My domain name appears to have expired. I got no warning from you that the renewal was due and discovered this by accident. I tried to pay my renewal on the website. This was refused as it was already paid, but not by me. I can no longer use my domain name email to access help via your helpdesk as presumably any replies would not come back to me. Help!!!
I’m anxious and frustrated
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Inappropriate?Mine has been suspended too ...
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Inappropriate?We need a domain name to look into this.
Please enter a support ticket at
http://helpdesk.hostroute.net
The company says
this answers the question
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Inappropriate?I'm another one who's had an account suspended without warning. No advance warning of renewal. I have raised a ticket: MWB-185936.
I’m disappointed.
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Same problem here. Email advising suspension was sent AFTER suspension, so didn't arrive. System clearly still not working properly. Just when my main website is likely to be busy, everyone gets told my account has been suspended. I'm not happy.
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The company says
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I did enter a ticket and you dealt with it. My gripe is about the continuing failure of the system, which people appear to have been complaining about for months. Oh well, at least I've got a 10% reduction in the price as a result of using the voucher code that came with the email about CORE.
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Inappropriate?the most common reason for account suspensions is expiry of the hosting account.
Whilst we do send a notice for the suspension if the contact address is on the account that was suspended you will not receive it.1 Comment Add a comment
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I've had the account for almost 4 years and it hasn't "expired" before. It's only expired, going by the earlier posts in this thread, because of a shortcoming in the new CORE system. Wouldn't it make more sense to send a warning email BEFORE suspension of the account that the message is sent to? I wouldn't mind so much if the email announcing CORE (which I received on 19th Feb) had said something about the need to take action. But it didn't. Or am I missing something? Have I failed to do something that I should have done? I don't think so...
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Inappropriate?Same here.
I've been with Hostroute for many years and have had no significant problems until a few weeks ago when my account was suspended without prior warning. The most embarrassing thing is that I was with a client who was looking over my shoulder at a suspended account. It cost me a day's work I had disgruntled clients bombarding me with calls. Completely UNACCEPTABLE situation which wasn't helped by the fact that hostroute have no emergency contact telephone numbers. I am very dissapointed and if I have any further problem I will definately look elsewhere for reseller hosting
I’m frustrated
EMPLOYEE
